Ōhiwa Oyster Festival – Privacy Policy

Presented by Tio Ōhiwa



This Privacy Policy explains how we collect, use, store, and protect your personal information when you purchase tickets or engage with the Ōhiwa Oyster Festival. We comply with the New Zealand Privacy Act 2020 and are committed to protecting your data.



1. Information We Collect

We may collect the following types of personal information:

Information provided directly by you:

• Name
• Email address
• Phone number
• Billing information (processed securely by third-party ticketing providers)
• Ticket purchase details
• Communication or enquiry details



Information collected automatically:

• Device information and browser type
• Pages viewed on our website
• IP address
• Interaction with marketing emails (opens, clicks)



Information from third-party platforms:

• Data provided through our ticketing provider (e.g. Flicket, Rezdy)
• Social media interactions if you engage with our posts or ads



2. How We Use Your Information

Your data is used to operate the festival, manage ticketing, and provide a safe and enjoyable experience. This includes:

• Processing your ticket purchase and sending e-tickets
• Contacting you with event information, updates, or schedule changes
• Managing entry and verifying purchases
• Responding to your enquiries
• Improving our website, marketing, and customer experience
• Sending post-event surveys or important festival updates
• Complying with legal or regulatory obligations



Marketing emails are sent only to users who opt in, and you may unsubscribe at any time.



3. How We Store and Protect Your Data

• We take reasonable steps to protect your information from loss, misuse, or unauthorised access.
• Personal information is stored securely through encrypted systems and trusted service providers.
• Payment information is not stored by us and is processed only through our secure third-party payment providers.
• Access to your data is restricted to authorised staff or contractors who require it to perform festival operations.



4. Sharing of Information

We do not sell your personal information.



We may share your information only with:

• Ticketing providers (for issuing, validating, and managing tickets)
• Email and communication platforms (for sending confirmations or updates)
• Event partners or contractors (only when required for operations such as security, accessibility assistance, or safety management)
• Government or emergency services where required by law or for health and safety reasons



All partners must comply with NZ privacy standards.



5. Cookies & Website Tracking

Our website may use cookies and tracking tools to:

• Improve website performance
• Analyse visitor behaviour
• Tailor marketing and advertisements

You can disable cookies in your browser settings, although certain features may not function fully.



6. Accessing or Correcting Your Information

Under the New Zealand Privacy Act, you have the right to:

• Request access to the personal information we hold about you
• Request correction of that information if it is inaccurate or incomplete

You can exercise these rights by contacting us using the details below.

kiaora@ohiwaoysters.com



7. Data Retention

We retain your information only as long as necessary for:

• Festival operations
• Legal or reporting requirements
• Customer service and post-event follow-up



After this period, your information may be securely deleted or anonymised.



8. Contact Us



If you have questions about this Privacy Policy, wish to access your information, or need assistance, please contact:



Tio Ōhiwa / Ōhiwa Oyster Festival

Email: kiaora@ohiwaoysters.com

Location: 144 The Strand, Whakatāne



9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.